Report a Concern

The City of Owatonna online reporting tools are an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, traffic signals, broken park equipment, etc. that can be assigned to staff and addressed in a timely manner. 

Issues requiring immediate attention or those dealing with public safety should be reported directly to the Steele County Non-Emergency Line at 507-451-8232 or 911 as this system is not monitored 24/7.

These systems are best suited to respond to service requests like potholes, signs, broken park equipment, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system. 

Issues threatening public safety or things needing immediate attention (like downed wires or tree limbs), should be reported directly to the Steele County Non-Emergency Line at 507-451-8232 or 911. 

Issues threatening public safety or things needing immediate attention (like downed wires or tree limbs), should be reported directly to the Steele County Non-Emergency Line at 507-451-8232 or 911. 

Items that require long-term planning and may involve multiple departments or non-City entities should be directed to the appropriate department by phone call or email. 

The City of Owatonna receives a large number of reports per day. Departments work to respond in a timely manner. However, sometimes due to the volume received, a longer response time can be expected. If you have any questions, please call 507-444-4350 and staff will connect with repair crews to provide an update.